To provide a more reliable and faster portal, we’ve transitioned from PEGA to Amazon Web Services to host our Phoenix portal.
Part of this transition requires you to use a new URL to access the Phoenix portal which became active on Monday, 26th September.
The old URL (cnvrge-phoenix-prod1.pegacloud.net) will be decommissioned from 30th September.
| Info |
|---|
Your login details will be suspended on the old portal but will still be active on the new portal URL. |
...
Don’t forget to bookmark the new portal URL.
...
🔄 Update your default browser
It may be beneficial to update your computer’s default web-browser to ensure you open the Phoenix portal in your preferred browser. Follow the below instructions if needed.
https://support.apple.com/en-us/102362
...
Update your bookmarks
Your existing bookmarks will take you to the decommissioned Phoenix portal. Please add the new URL using the steps below.
Please remove all existing bookmarks using these steps
Google Chrome (PC/Mac):
On your computer, open Chrome.
Find the bookmark you normally click to open the Phoenix portal and right click it. Then click “Delete bookmark”.
...
Find the bookmark in Safari (however you currently access it) and right click (or Tap and hold on iPad) the bookmark. Then click delete.
Then, add the new Portal URL and bookmark it using these steps
Google Chrome (PC/Mac):
Enter or copy and paste this URL into your web browser then press enter/return on your keyboard https://phoenix.convergeint.com/
Press the Star
icon (near the top right)On the pop up, rename the bookmark then click the blue “done” button to confirm.
...