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An Ad hoc schedule indicates potential availability - when Converge does a global search for availability of consultants, your availability may appear as potentially available. These are not confirmed.
Receiving a referral
Our Client services Services team will email or call contact you to advise they have a referral and once they confirm your availability and won’t be able to book the client until you confirm you are available at the clients' desired time and date for the appointment. In these instances, Converge will book the first session.In some instances, our Client Services team will contact you with a referral for you to contact the client and organise the first session. , they will pass the client’s contact details to you to contact to arrange a suitable time. Client Services will not book a client in your ad hoc schedule unless confirmed by you.
In these instances, once you’ve established a potential first session time and date with the client directly, you’ll need to contact the Client Services team to book the first session for you. Make sure you indicate that it’s the first session when contacting the Client Services team.
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Open Schedules
An Open schedule (sometimes previously known as UP or Urgent Phone) indicates committed availability to Converge and doesn’t require the Client Services team to contact you and confirm you are available.
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Converge can add new clients and existing client rebooking's to your open schedule with less than 24 hours notice (you’ll receive an email and email confirming a new booking). The bookings will only appear in the confirmed Open schedule times you have agreed to with Converge.
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