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Use the table of contents below to view information relevant to what you need support with today.
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Accessing the Phoenix portal
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If you are a nominee/consultant/practitioner/clinician or admin from a Practice and access Quick View, your email address will be a numbered email ending at convergeintl.com.au - contact your practice admin for assistance if you’ve forgotten your username or contact us. |
“Account locked, contact administrator” message appears
If you attempt to login and you see “Account locked, contact administrator” message or similar, this means you won’t be able to reset your password using the “trouble logging in” link.
Your account has been locked due to either too many incorrect attempts, more than 4 months since the last successful login attempt, a potential security issue or was suspended by Converge International. If you see this message, contact us.
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If you don’t see the above message, please click “trouble logging in” link to reset the password yourself. |
I’ve forgotten my password
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If you don’t see the verification code by email, check your Junk, Spam, Updates or Promotional folders in your email inbox. |
Does my password expire?
To comply with data security requirements for health records, the Phoenix portal requires you to change your password every 90 days. You can do this by logging out of the portal then click “trouble logging in”.
If you forget to change the password before the 90 day limit, you’ll be prevented from logging in - but can still change your password using the “trouble logging in” link on the login page.
New passwords can’t be similar to the previous one. 4 or more characters cannot match the previous password.
What are the password requirements
Need further help?
If you have issues with the website not displaying correctly, issues loading a page in Phoenix, are unsure of what browsers are supported or any other browser related support, see this support article: https://convergeintl.atlassian.net/wiki/spaces/ALL/pages/115408897/Browser+options+and+troubleshooting
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