{"xsrfToken":"953d123ad63d762d6ef63bc1445f2f6a830ebee7_lout","branding":{"id":"6","key":"phc","name":"User Support - Consultants","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c90a90e8-8bb0-4cf9-ad11-7d4d1814f3d5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWIxODk4NS1kMTk1LTRjOTItYjJhMy05NGIyZGYzNDk5NjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM5MGE5MGU4LThiYjAtNGNmOS1hZDExLTdkNGQxODE0ZjNkNSI6WyJyZWFkIl19LCJleHAiOjE3MzE3NTM2MzMsIm5iZiI6MTczMTc1MzAzM30.Yg8UnMBYCIrORHTmC3RzkACp0A5WviPMhwreD_zttJI&client=eab18985-d195-4c92-b2a3-94b2df349967&mode=fit","logoId":"c90a90e8-8bb0-4cf9-ad11-7d4d1814f3d5","isLogoAvailable":true,"helpCenterTitle":"Welcome to Converge International User Support","sharedPortalName":"Converge User Support Help","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"localeDisplayName":"English (United States)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"helpCenterTitle":"Welcome to Converge International User Support","sharedPortalName":"Converge User Support Help","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#15396c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cf29b15e-9e87-4a19-a551-5a89703ed180/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWIxODk4NS1kMTk1LTRjOTItYjJhMy05NGIyZGYzNDk5NjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNmMjliMTVlLTllODctNGExOS1hNTUxLTVhODk3MDNlZDE4MCI6WyJyZWFkIl19LCJleHAiOjE3MzE3NTM2MzMsIm5iZiI6MTczMTc1MzAzM30.IdEk-RfqWOZd7FEr3bvJRDbOS6JyjFhhxnSBGbQJCrM&client=eab18985-d195-4c92-b2a3-94b2df349967&height=300&mode=fit","bannerMediaApiFileId":"cf29b15e-9e87-4a19-a551-5a89703ed180","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"6","key":"phc","projectId":10056,"serviceDeskId":6,"name":"User Support - Consultants","description":"<p>Use this page to submit a support request for the Phoenix Portal.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"10410","name":"Call back request","descriptionHtml":"","callToAction":"Call back request","introHtml":"<p>This is used by User Support only</p>","icon":10641,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10641","groups":[24],"key":""},{"id":"10209","name":"Consultant support request (Phoenix)","descriptionHtml":"","callToAction":"Consultant support request (Phoenix)","introHtml":"<p>For general support enquires with the Phoenix portal</p>","icon":10556,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10556","groups":[24],"key":""},{"id":"10394","name":"Converge Partner Adhoc Appointment Request","descriptionHtml":"","callToAction":"Converge Partner Adhoc Appointment Request","introHtml":"<p>This form is for Converge Partners only when requesting a Open diary client to be rebooked into Adhoc schedule</p>","icon":10311,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[24],"key":""},{"id":"10388","name":"Duplicate Customer Profile","descriptionHtml":"","callToAction":"Duplicate Customer Profile","introHtml":"<p>For internal use - when a customer has duplicate profiles in Phoenix</p>","icon":10316,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[24],"key":""},{"id":"10387","name":"Internal Online Booking Support","descriptionHtml":"","callToAction":"Internal Online Booking Support","introHtml":"<p>For internal teams of Converge to report an issue with Online Booking</p>","icon":10308,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[24],"key":""},{"id":"10278","name":"IT Support (Hardware and Office 365)","descriptionHtml":"","callToAction":"IT Support (Hardware and Office 365)","introHtml":"<p>This form is for technical assistance with Converge Supplied hardware (phones, laptops, screens, accessories) and Office 365 services (including Teams and Skype).</p>","icon":10307,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[24],"key":""},{"id":"10252","name":"Phoenix Login Issues","descriptionHtml":"<p>Click \"trouble logging in\" to reset your password on the portal login page - your username is your full email. If the password reset doesn't work, complete this form and we'll help out.</p>","callToAction":"Phoenix Login Issues","introHtml":"<p>This is for Login Issues with the Phoenix portal</p>","icon":10323,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10323","groups":[24],"key":""},{"id":"10331","name":"Retrospective appointment request","descriptionHtml":"","callToAction":"Retrospective appointment request","introHtml":"<p>This is for Consultants submitting retrospective appointment requests that are overdue (more than 90 days old).</p>","icon":10591,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10591","groups":[24],"key":""}],"reqGroups":[{"id":24,"name":"Consultant"}],"orderMapping":{"24":[10209,10252,10278,10331,10387,10388,10394,10410]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ee2456fb-7c90-32a0-87aa-9f120e972150","appLinkName":"System Confluence","appLinkUrl":"https://convergeintl.atlassian.net/wiki","spaceKey":"PHX","spaceName":"Phoenix","spaceUrl":"https://convergeintl.atlassian.net/wiki/spaces/PHX","isServer":false},"labels":[],"projectKey":"PHXC","serviceDeskId":6,"kbLinkDomainURLs":["https://convergeintl.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PHXC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWIxODk4NS1kMTk1LTRjOTItYjJhMy05NGIyZGYzNDk5NjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDU2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzE3NTQyMzMsIm5iZiI6MTczMTc1MzAzM30.DaNwm9O53lSb7xNIklwmtDGzH6cdTr_Gj1_MTcgjfZA","targetCollection":"upload-project-10056","endpointUrl":"https://api.media.atlassian.com","clientId":"eab18985-d195-4c92-b2a3-94b2df349967","tokenDurationInMins":20}},"sharedPortal":{"name":"Converge User Support Help","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://convergeintl.atlassian.net/wiki","kbLinkDomainURLs":["https://convergeintl.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}