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In December 2024, Converge will be implementing multi factor authentication (MFA) for our Phoenix portal, which will result in:
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You’ll be transitioned to individual logins for each clinician
You’ll benefit from our new Quick View portal with simplified processes for managing customers and their appointments
You’ll sign in and out of each clinicians profile to switch clinician
You’ll be prompted to enter a verification code each time you sign in to a clinicians' profile which will be delivered via an Authentication App or SMS to a designated mobile number
In some instances where Converge has agreed to, these codes can also be emailed - this requires approval from User Support leadership before being offered
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Book an MFA session here: Book an MFA session here Schedule a 1:1 Microsoft Teams Call with User Support