This guide will walk you through rebooking for your next appointment.
When you are ready to rebook your next appointment you can rebook with the same consultant or a different consultant at a time and day convenient to you.
Get started
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Before you get started, you’ll need an account linked to an eligible organisation for online booking. If you haven’t set one up yet, follow this guide: https://convergeintl.atlassian.net/servicedeskwiki/customerspaces/portalCG/5/article/133201958pages/133201958?parentProduct=JSM-Portal&parentProductContentContainerId=10053&initialAllowedFeatures=disable-login-flow.disable-share Use the same email address you have previously provided when accessing EAP. |
Step 1: Login to the online booking portal
Head to the online booking portal:
Direct link: Online Booking (converge-online.com)
Or, via the Converge International website - convergeinternational.com.au then click “Book appointment”
Or, via the Converge International app available from the Apple App store and Google Play Store
If accessing the website, click “Login” then enter your email and password to login.
If you are using the Converge International App, you should be logged in already, otherwise login.
Step 2: Find the previous appointment and
Reschedulerebook
On the “My Appointments” page, you’ll see a list of your upcoming active and past appointments.
Click on the History tab to view previously attended appointments.
Click or tap the three dots on the right side of the appointment to action the appointment for an actions menu.
Then, select “Rebook”.
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Step 3: Confirm rebooking details
Next, you’ll be presented with a booking details screen where you can confirm if you’d like to rebook with the same consultant or a different one and alter other particulars of the appointment request.
Confirm if you prefer the same consultant with “Yes” or “No”, or if you don’t have a preference, select “No Preference”
Confirm the appointment type - Video call with Microsoft Teams or Phone call.
Attendance will be preselected as individual. For family or couple sessions, please call us on 1300 687 327
Confirm if your issue is related to COVID-19
Click or tap “Continue”.
want the appointment with the same Consultant as last time
Individual will be pre-selected
The session entitlements will be shown so you know how many sessions remain
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The Issue description, service, issue category and issue fields can’t be changed as you are rebooking for the same issue type. |
Step 4: Confirm an appointment date and time
Next, confirm the date and time for your upcoming appointment.
Use Select the “Next week” or “Previous week” buttons at the top to view more dates and timesdate or click the arrow button to look at the following month.
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Weekend appointments are not yet available via the online booking portal. For weekend appointments, call us on 1300 687 327 (AU) or 0800 666 367 (NZ). |
Click “Complete” after you have selected an appointment.
After clicking complete, you’ll see a pop up with a confirmation of the appointment date and time along with an appointment number.
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Note, your EAP service comes with an allocated amount of sessions per 12 months or calendar year for each issue type. If you cancel your appointment within 24 hours of it’s scheduled start time, you will forfeit one of your allocated sessions. Learn more here: Session entitlements |
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When accessing EAP services, you are entitled to a set number of sessions based on your contract. These sessions will utilise your session entitlements. |
Click “OK” to complete the rebooking process.
Next Steps and further reading:
RescheduleRescheduling an appointment
If you need to reschedule your appointment and have more than 24 hours before the scheduled start time of your appointment, you can reschedule it. Learn how to reschedule here: Reschedule an appointment
Cancel an appointment
If you can’t make your scheduled appointment and aren’t ready to reschedule or you need to cancel within 24 hours of your scheduled appointment, you can cancel your appointment. Learn more here: Cancel an appointment
Session entitlements (how many appointments you can use)
Learn more about your session entitlements and how they can be used here: Session entitlements When accessing EAP services with Converge International, you are entitled to a set number of sessions based on your contract. You can reschedule an appointment via the online booking portal. View this guide for more information: https://convergeintl.atlassian.net/servicedesk/customer/portal/5/article/142082080?parentProduct=JSM-Portal&parentProductContentContainerId=10053&initialAllowedFeatures=disable-login-flow.disable-share
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Please note that a 24-hour cancellation policy applies to all bookings. Any reschedule made within 24 hours will result in the loss of the session. This also applies to same day bookings. |
Cancelling an appointment
When accessing EAP services with Converge International, you are entitled to a set number of sessions based on your contract. You can cancel an appointment via the online booking portal. View this guide for more information: https://convergeintl.atlassian.net/servicedesk/customer/portal/5/article/141295656?parentProduct=JSM-Portal&parentProductContentContainerId=10053&initialAllowedFeatures=disable-login-flow.disable-share
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Please note that a 24-hour cancellation policy applies to all bookings. Any cancellation made within 24 hours will result in the loss of the session. This also applies to same day bookings. |
Booking a new appointment
If you are looking to book a new appointment for a new issue, depending on your session entitlements you are able to get a new set of sessions. View this guide for more information: https://convergeintl.atlassian.net/servicedesk/customer/portal/5/article/141164610?parentProduct=JSM-Portal&parentProductContentContainerId=10053&initialAllowedFeatures=disable-login-flow.disable-share