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If you have a Fitbit or Garmin device, the Converge app can sync data directly with the application of your wearable and/or via the cloud with your wearable devices' online account for constant syncing.
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List of devices that support syncing via your wearables' app:
Before you start, check that your device Syncs with our App. If your wearable device is listed in the table below, you can use this support article.
Manufacturer | Models | Sync Connection via | Notes |
|---|---|---|---|
Fitbit (Google) | All Fitbit devices synced to both Apple devices and Android devices |
| After setup, sync is continuous and automatic if your Fitbit Syncs via Wi-Fi or when you open and sync via the Application for non-Wi-Fi models |
Garmin | All smartwatch models synced to both Apple devices and Android devices |
| After setup, you may occasionally need to open the Garmin Connect App and sync your wearable. This is automatic for Wi-Fi models. |
Delta | All Delta branded wearables | DeltaAfter setup, open the Converge app and sync data in connected devices settings | Delta devices are no longer supported. |
We also support other devices including Apple Watch, Samsung Watch and Google Pixel - view this support article for more information: Supported wearables and devices
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Sync a Garmin device
Before you start, to Sync a Garmin device, you’ll need:
To have a Garmin smartwatch device that is compatible with the Garmin Connect App
The Garmin Connect App
A Garmin Connect account (setup an account in the Garmin Connect App)
The Converge International App which is installed, registered and your profile setup
Make sure you’ve set these up before beginning to follow the below steps.
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By following the above, you’ll be giving the Converge Application and our service access to Garmin activity data, which is used exclusively for Move challenges and wellbeing and activity features in the Converge App. To disconnect or modify these settings, see this information:
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Garmin does not allow third party apps like the Converge App to selectively sync only steps data. If you require more granular controls, consider syncing your Garmin App to Google Fit, then sync Google Fit to Converge where you can control what specific data to sync. To do this, you would need to share data between Garmin and Google Fit in the Garmin App (we do not provide support for this). Them, sync your data from Google Fit to Converge and control specific data to transfer: See this guide: Syncing Google Fit data |
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Sync a Fitbit device
Before you start, to sync a Fitbit device, you’ll need:
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By following the above, you’ll be giving the Converge Application and our service access to Fitbit activity data, which is used exclusively for Move challenges and wellbeing and activity features in the Converge App. To disconnect or modify these settings, see this information:
Sync a Delta device/wearable
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Next steps
If you need further assistance, always refer to your manufacturers support page. If you still need help, contact the User Support team by clicking here or go to www.convegeinternational.com.au/support