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This guide is a Māori translation of the original Book your next appointment (rebook) |
Kia ora, Ma tenei aratohu e awhina i a koe ki te tuhi ano mo te huihuinga e whai ake nei.
Me timataI mua i te tiimata; Before starting
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Me rehita koe mo te tuhi ipurangi i mua i to whai i tenei aratohu https://convergeintl.atlassian.net/wiki/spaces/CG/pages/133201958?parentProduct=JSM-Portal&parentProductContentContainerId=10053&initialAllowedFeatures=disable-login-flow.disable-share |
Step 1: Takiuru ki te tomokanga pukapuka ipurangi
Haere ki te paetukutuku:
Direct link: Online Booking (converge-online.com)
Or, via the Converge International website - convergeinternational.com.au then click “Book appointment”
Or, via the Converge International app: Apple App store or Google Play Store
Step 2: Kimihia te hui o mua me te pukapuka ano
I runga i te wharangi “My Appointments” wharangi:
Pāwhiri “History”
Pāwhiri three dots (
) I muri, Pāwhiri “Rebook”.
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Step 3: Confirm; Whakapumautia nga korero
Select the same consultant as last time or someone else; Muri iho, whakaū mena kei te pirangi koe ki te tangata rite ki te wa whakamutunga, ki tetahi atu ranei.; Select the same consultant as last time or someone else
Whakaūhia to hiahia
Whakaū ki te hiahia koe Phone Call or Video Call
Kaua e huri
Pāwhiritia "Continue"
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Family and couple sessions are not yet available via Online Booking, please call us on 08 0066 6367 or 1300 687 327 (AU) |
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The Issue description, service, issue category and issue fields can’t be changed as you are rebooking for the same issue type. |
Step 4: Time and date; Whiriwhiria te wa me te ra
Whiriwhiria te wa me te ra; Select time and date for the appointment; Whiriwhiria te wa me te ra
Pāwhiritia "Complete"
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Ko nga wiki kaore ano kia waatea call us on 0800 666 367 (NZ) or 1300 687 327 (AU) |
Whakapumautia to wa whakarite; Confirm the appintment; Whakapumautia to wa whakarite
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When accessing EAP services, you are entitled to a set number of sessions based on your contract. These sessions will utilise your session entitlements. |
Next Steps and further reading:
Ētahi atu korero; more information
Whakaritea ano to wa whakarite; Rescheduling an appointment
When accessing EAP services with Converge International, you are entitled to a set number of sessions based on your contract. You can reschedule an appointment via the online booking portal. View this guide for more information: https://convergeintl.atlassian.net/servicedesk/customer/portal/5/article/142082080?parentProduct=JSM-Portal&parentProductContentContainerId=10053&initialAllowedFeatures=disable-login-flow.disable-share
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Please note that a E 24 haora te wa whakakorenga. A 24-hour cancellation policy applies to all bookings including rebookings. Any reschedule made within 24 hours will result in the loss of the session. This also applies to same day bookings. |
Whakakore i to wa whakarite; Cancelling an appointment
When accessing EAP services with Converge International, you are entitled to a set number of sessions based on your contract. You can cancel an appointment via the online booking portal. View this guide for more information: https://convergeintl.atlassian.net/servicedesk/customer/portal/5/article/141295656?parentProduct=JSM-Portal&parentProductContentContainerId=10053&initialAllowedFeatures=disable-login-flow.disable-share
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Please note that a E 24 haora te wa whakakorenga. A 24-hour cancellation policy applies to all bookings. Any cancellation made within 24 hours will result in the loss of the session. This also applies to same day bookings. |
Whakaritea he hui hou; Booking a new appointment
If you are looking to book a new appointment for a new issue, depending on your session entitlements you are able to get a new set of sessions. View this guide for more information: https://convergeintl.atlassian.net/servicedesk/customer/portal/5/article/141164610?parentProduct=JSM-Portal&parentProductContentContainerId=10053&initialAllowedFeatures=disable-login-flow.disable-share