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This guide will walk you through booking an appointment using the self-service Converge International online booking portal.

Get started

Info

Before you get started, you’ll need an account linked to an eligible organisation for online booking. If you haven’t set one up yet, follow this guide: https://convergeintl.atlassian.net/l/cp/mL6g4Cae?parentProduct=JSM-Portal&parentProductContentContainerId=10053&initialAllowedFeatures=disable-login-flow.disable-share

Step 1: Login to the online booking portal

Head to the online booking portal:

If accessing the website, click “Login” then enter your email and password to login.

If you are using the Converge International App, you should be logged in already, otherwise login.

Step 2: Click Book Appointment

Click image-20240523-051817.png

Info

If you can’t see this, you may need to complete your profile details to proceed by clicking “Personal Details” tab.

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Step 3: Complete the questionnaire

Next, complete the questionnaire form:

  1. If not already selected, click “Individual” for attendance

  2. Confirm if the issue is related or impacted to COVID-19

  3. Individual will be preselected. For Couple or Group appointments, call us.

  4. Let your consultant know about what you are needing support with so they can prepare for the session

  5. Select a service from the drop down menu

  6. Select the closest matching “Issue category” so we can match you with the right consultant

  7. Select the closest matching issue from the drop down menu

    1. Once you select this, the modality will appear. Select your preference for a phone call, video via Microsoft Teams or in person appointment.

  8. If you have a preference, select a Consultant gender preference, otherwise select “No Preference”

  9. Click “Continue” image-20240523-054147.pngImage Added when done.

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Step 4:

Book an

Confirm time and date of appointment

Next, you’ll be presented with a calendar view of available appointments to select from.

  1. Select the date or click the arrow button to look at the following month

.

  2. Select an available time slot then click

“Complete”.

  1. Continue buttonImage Added

  2. A pop up will then appear, showing the appointment information and asking you to confirm. Click

“Confirm”.

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Next steps and further reading

Wellbeing Survey

Shortly before your appointment is due to begin, you’ll receive an SMS with a link to a confidential wellbeing survey. The wellbeing survey assists your consultant with understanding what you need help with and to help both you and the consultant monitor and review your progress while using the EAP service. The survey takes approximately 2-3 minutes to complete and the results are confidentially stored.

Registering to use the Online Booking Portal

To use the online booking portal, you’ll need to register for an account. Learn more here: https://convergeintl.atlassian.net/servicedesk/customer/portal/5/article/133201958?parentProduct=JSM-Portal&parentProductContentContainerId=10053&initialAllowedFeatures=disable-login-flow.disable-share

Rescheduling an appointment

When accessing EAP services with Converge International, you are entitled to a set number of sessions based on your contract. You can reschedule an appointment via the online booking portal. View this guide for more information: https://convergeintl.atlassian.net/servicedesk/customer/portal/5/article/142082080?parentProduct=JSM-Portal&parentProductContentContainerId=10053&initialAllowedFeatures=disable-login-flow.disable-share

Info

Please note that a 24-hour cancellation policy applies to all bookings. Any reschedule made within 24 hours will result in the loss of the session. This also applies to same day bookings.

Cancelling an appointment

When accessing EAP services with Converge International, you are entitled to a set number of sessions based on your contract. You can cancel an appointment via the online booking portal. View this guide for more information: https://convergeintl.atlassian.net/servicedesk/customer/portal/5/article/141295656?parentProduct=JSM-Portal&parentProductContentContainerId=10053&initialAllowedFeatures=disable-login-flow.disable-share

Info

Please note that a 24-hour cancellation policy applies to all bookings. Any cancellation made within 24 hours will result in the loss of the session. This also applies to same day bookings.

Non-eligible services

The following services are not yet available for online booking:

  • Urgent Appointment

  • Making a booking for someone else (for example a family member)

  • Weekend appointments

  • Couples/Family Counselling (with more than one attendee)

  • After hours appointment

  • Sessions where an interpreter is required

  • Disability assistance

  • General enquiry

  • Other Assist Services: Money Assist

  • Services for MinorsAppointment on behalf of someone else

  • Couples or family counselling

  • Support for minors

  • Disability or interpreter assistance

  • After hours or weekend appointment

If you need to book a service from the above list, please call us on 1300 687 327.