The Online Booking portal allows customers (your clients) to view their appointments, rebook and amend appointments (including re-scheduling and cancelling) from one place.
Moving forward, you can also ask the customer to rebook themselves using the Online Booking portal which will save you time. This guide will assist you with positioning statements for recommending the Online Booking Portal, how it works and where to direct customers to when they need help.
The Online Booking Portal (to register or login) can be accessed via convergeinternational.com.au/booking
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Positioning statements
Customer asks “Can we schedule the next appointment”?
You can answer: You can rebook the next session on the Converge website (convergeinternational.com.au/booking) and manage all the appointments there
Customer asks “I need to change the upcoming appointment date/time”
You can answer: You can do this via the Online Booking portal or Converge App where you can amend appointments and rebook next ones.
Customer asks “How do I register for Online Booking?”
You can answer: If you haven’t yet registered for online booking, I can rebook the next session now. Before our next session, check one of the confirmation booking emails from Converge with a link to register and the Organisation code you need.
Customer asks “I’m having issues with the Online Booking portal or App“
You can answer: I can rebook the next session for you now. For any help with the Online Booking Portal / App, please contact the support team at convergeinternational.com.au/support and they’ll help you out.
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Frequently asked questions
How does Online Booking portal help me?
The Online Booking Portal can help free up time for you to complete appointments in the Phoenix portal, by asking the customer (your client) to rebook themselves at a time they find convenient.
It also means if the customer needs to rebook, amend or cancel an appointment, they can do it themselves via the Online Booking Portal or App.
How is the Online Booking portal accessed?
The Online Booking portal is accessed via the following URL:
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1 - The Online Booking portal URL is:
2 - This service is for individual accounts only and not accessible to minors.
3 - Employees will need to register an account.
The username will be their email address.
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Current customers will need to register with their existing email address to avoid duplication of accounts! |
4- Employees will need to enter their employer’s/organisation’s code.
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The Converge International app can also be downloaded from the Apple App Store and Google Play Store (Note: some Organisations only allow employees to access via the website).
Who can access the Online Booking portal?
The Online Booking Portal can be accessed by any employee of an Organisation Converge serves as their EAP provider. For most Organisations, it’s also available for immediate family members (but not minors).
What can Online Booking not support (currently)?
Urgent Appointment
Appointment on behalf of someone else
Couples or family counselling
Appointment for a minor
Disability or interpreter assistance
After hours or weekend appointment
How does a customer register for online booking portal?
The customer can register themselves using the Organisation code provided by their workplace. The code may also be available via their HR/People/Wellbeing intranet.
The Organisation code required for registering is also included in every booking confirmation email sent to the customer.
What if the customer needs help or can’t register?
If the customer can’t register, needs help with Online Booking or the Converge App, please assist them with any rebooking requests (by rebooking via Phoenix as normal) and ask the customer to lodge a support ticket at convergeinternational.com.au/support/customer
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5- Employees can access a link with instructions on how to register:
6 - Once registration is complete, the Online Booking portal will link their account with the existing details in Phoenix.
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so we can resolve any issues.
The above URL also has guides that the customer may find helpful with registering, rebooking, amending, cancelling or applying for new appointments / services.
Please do not attempt to provide technical support for the Online Booking portal or website.
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Example of how an appointment is displayed in online booking
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Note that the Teams link is not available on online booking. This is located in the customer’s appointment notification email. |
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Customer-facing guides and videos
If you are curious, you can view the Customer guides for using Online Booking portal and Converge International App. These guides include videos and may help with understanding the Online Booking Portal and Converge International App.