The Online Booking portal allows customers (your clients) to view their appointments, rebook and amend appointments (including re-scheduling and cancelling) from one place.
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Positioning statements
Customer asks “Can we schedule the next appointment”?
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The Online Booking Portal can be accessed by any employee of an Organisation Converge serves as their EAP provider. For most Organisations, it’s also available for immediate family members (but not minors).
What can Online Booking not support (currently)?
Urgent Appointment
Appointment on behalf of someone else
Couples or family counselling
Appointment for a minor
Disability or interpreter assistance
After hours or weekend appointment
How does a customer register for online booking portal?
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The above URL also has guides that the customer may find helpful with registering, rebooking, amending, cancelling or applying for new appointments / services.
Please do not attempt to provide technical support for the Online Booking portal or website.
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Example of how an appointment is displayed in online booking
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Note that the Teams link is not available on online booking. This is located in the customer’s appointment notification email. |
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Customer-facing guides and videos
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