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Login to the portal and make sure you are in the Quick View section, which can be selected from the left menu. For more information about accessing Quick View, click here: _________ . Access Quick View
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Step 2: Find the appointment to cancel
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Select CVI as the cancellation source (CVI is anyone except the Client).
Select “Yes” “No” for “Cancelled within 24 hours”
Select the appropriate reason from the drop down menu for “Reschedule/Cancellation reason” question
Click “Proceed to cancel” button to submit.
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