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If you have a Fitbit or Garmin device, the Converge app can sync data directly with the application of your wearable and/or via the cloud with your wearable devices' online account for constant syncing.

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List of devices that support syncing via your wearables' app:

Before you start, check that your device Syncs with our App. If your wearable device is listed in the table below, you can use this support article.

Manufacturer

Models

Sync Connection via

Notes

Fitbit (Google)

All Fitbit devices synced to both Apple devices and Android devices

  • Fitbit App

  • Fitbit Account (after setting up the app)

After setup, sync is continuous and automatic if your Fitbit Syncs via Wi-Fi or when you open and sync via the Application for non-Wi-Fi models

Garmin

All smartwatch models synced to both Apple devices and Android devices

  • Garmin Connect App

  • Garmin Account (after setting up in the App)

After setup, you may occasionally need to open the Garmin Connect App and sync your wearable. This is automatic for Wi-Fi models.

Delta

All Delta branded wearables

DeltaAfter setup, open the Converge app and sync data in connected devices settings

Delta devices are no longer supported.

We also support other devices including Apple Watch, Samsung Watch and Google Pixel - view this support article for more information: Supported wearables and devices

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Sync a Garmin device

Before you start, to Sync a Garmin device, you’ll need:

  • To have a Garmin smartwatch device that is compatible with the Garmin Connect App

  • The Garmin Connect App

  • A Garmin Connect account (setup an account in the Garmin Connect App)

  • The Converge International App which is installed, registered and your profile setup

Make sure you’ve set these up before beginning to follow the below steps.

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By following the above, you’ll be giving the Converge Application and our service access to Garmin activity data, which is used exclusively for Move challenges and wellbeing and activity features in the Converge App.

Info

Garmin does not allow third party apps like the Converge App to selectively sync only steps data.

If you require more granular controls, consider syncing your Garmin App

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to Google Fit, then sync Google Fit to Converge where you can control what specific data to sync. To do this, you would need to share data between Garmin and Google Fit in the Garmin App (we do not provide support for this). Them, sync your data from Google Fit to Converge and control specific data to transfer: See this guide: Syncing Google Fit data

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Sync a Fitbit device

Before you start, to sync a Fitbit device, you’ll need:

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By following the above, you’ll be giving the Converge Application and our service access to Fitbit activity data, which is used exclusively for Move challenges and wellbeing and activity features in the Converge App. To disconnect or modify these settings, see this information:

Sync a Delta device/ wearable

  1. Turn on your Delta device (this may take up-to 4 minutes)

  2. Make sure Bluetooth on your iPhone or Android device is on

  3. Launch the Converge International App

  4. Tap “Profile” from the menu at the bottom right of the app

  5. Tap “Settings”

  6. Tap “Connect your device”

  7. From the list of devices, tap “Delta”

Refer to the instructions supplied with your device for more information.

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Next steps

If you need further assistance, always refer to your manufacturers support page. If you still need help, contact the User Support team by clicking here or go to www.convegeinternational.com.au/support