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If you are no longer able to attend your upcoming appointment, you can reschedule it on the online booking portal.


Get started

Before you get started, you’ll need an account linked to an eligible organisation for online booking. If you haven’t set one up yet, follow this guide: https://convergeintl.atlassian.net/servicedesk/customer/portal/5/article/133201958

Use the same email address you have previously provided when accessing EAP.

Rescheduling an appointment due to commence in less than 24 hours

If you need to cancel an appointment with less than 24 hours notice, you will use one of your allocated session entitlements.


Step 1: Login to the online booking portal

Head to the online booking portal:

If accessing the website, click “Login” then enter your email and password to login.

If you are using the Converge International App, you should be logged in already, otherwise login.


Step 2: Find the appointment and Reschedule

On the “My Appointments” page, you’ll see a list of your upcoming appointments.

  1. Click or tap the three dots on the right side of the appointment for an actions menu.

  2. Then, select “Reschedule”.

Note that you can also cancel your appointment instead of rescheduling. For more information, click here: Cancel an appointment

 


Step 3: Select a new appointment date and time

Next, you’ll be presented with a calendar view of available appointments to select from.

Use the “next week” or “previous week” buttons to view other weeks' appointment availabilities.

Select an appointment then click “Complete”.

A pop up will then appear, showing the appointment information and asking you to confirm. Click “Confirm”.


Next steps and further information

View your upcoming appointments

To view all your upcoming appointments, click the “My Appointments” option from the top of the portal or if you are accessing on a smartphone, tap the menu button, then tap “My Appointments”.

View your cancelled or rescheduled appointments

To view your cancelled appointments, click the “My Appointments” option from the top of the portal, then click “History” under the Appointments header, or if you are accessing on a smartphone, tap the menu button, then tap “My Appointments”, then tap “History” under the Appointments header.

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