This article provides information to help you with login issues and provide guidance and support for accessing the Phoenix portal.
Use the table of contents below to view information relevant to what you need support with today.
Accessing the Phoenix portal
The Phoenix portal url changed in September. If you are unable to load the Phoenix portal, you may be using the discontinued URL.
Access the portal using the link above then use the instructions below to add the page to your bookmarks or favourites.
https://support.apple.com/guide/iphone/bookmark-favorite-webpages-iph42ab2f3a7/ios
https://support.google.com/chrome/answer/188842?hl=en&co=GENIE.Platform=Desktop
What is my username?
Your username will be your full email address. Remember, the username is case sensitive. If you are unsure of what your username is, contact us.
If you are a nominee/consultant/practitioner/clinician or admin from a Practice and access Quick View, your email address will be a numbered email ending at convergeintl.com.au - contact your practice admin for assistance if you’ve forgotten your username or contact us.
I’ve forgotten my password
If you’ve forgotten your password, on the login screen of the Phoenix portal, click or tap “Trouble logging in” to reset your password.
You’ll then be asked to enter your username (your email address). After submitting, a verification code will be emailed (and depending only our profile, may also be texted) to validate your identity.
If you don’t see the verification code by email, check your Junk, Spam, Updates or Promotional folders in your email inbox.
Need further help?
If you have issues with the website not displaying correctly, issues loading a page in Phoenix, are unsure of what browsers are supported or any other browser related support, see this support article: https://convergeintl.atlassian.net/wiki/spaces/ALL/pages/115408897/Browser+options+and+troubleshooting