For User Support: Reference guide for the labels used in tickets in Jira.
Consultant
Label | Reason | Notes |
|---|---|---|
MissingEmail | UST has detected that (due to no replies or seperate emails from consultant complaining no one has replied) emails from UST Jira are not being received to the Consultant | In all cases contact the consultant by phone when this is detected to confirm our emails are not in Junk or Spam (if it was remove this label). |
PAAInbox | Migrated from PAA Inbox. Is used to track volumes from PAA inbox for Phoenix related enquiries. |
Client
Label | Reason | Notes |
|---|---|---|
AccessibilityIssue | Application Team: There is an accessibility issue that prevents some people with disabilities from (like vision impairment or screen readers) from using the Application. | |
VerifyFailure | The verification step (email) has failed and the client has not received the verification email in their inbox, spam or junk box |