You may encounter a situation where your client has not turned up for their appointment - you’ll need to update the status of the session in Quick View.
Step 1: Find the appointment to mark as “No Show”
In Quick View, the appointment will appear in “Appointments not started” section of Quick View.
If you can’t find your client in “Appointments not started” section of Quick View, you may need to search for the client using the filter tool button. Click here to learn how to filter (search) for an appointment.
Step 2: Complete the “No Show” status form
After clicking “No Show” button, a pop-up form will appear for you to complete.
Click “Yes” if you attempted to contact the client and then select a “Did not show reason” from the drop down menu. Please feel free to add any relevant comments. Click “Proceed to No Show” to complete the No Show status.
When marking a session as a “No Show”, the client’s session count will be deducted by 1 session.