Converge International will progressively transition to a new multi factor authentication tool; Okta. This transition will occur in stages and will replace the current login screen for the Phoenix portal.
A new URL will be provided to you which will allow you to access your Okta account - from there you can access your eligible Converge services, like Phoenix and the Clinical Governance Portal using a single login.
View the FAQ section for more information.
Before you get started
We recommend you download the Okta Verify Application to your iPhone or Android device before you begin. The Okta Verify app will provide the verification code when you sign into the new Converge portal.
Go to the Apple App Store or Google Play store on your Smartphone and search for “Okta Verify” and download the free App.
Setup your Okta account
1. Click the “Activate Okta Account” link from your Okta email
You’ll receive an email invitation from Okta, asking your activate your account. Click the “Activate Okta Account” link to begin.
If you don’t have the Activation email, go to login.convergeint.com and enter your username (your email address) then click sign in. Continue with the below instructions after.
When prompted, enter your Converge laptop password (the password used to login to your computer).
Setup two-factor Authentication
Option 1: Setup with Okta Verify
Next, you’ll need to setup two factor authentication via a third-party authenticator. We recommend using Okta Verify which you can download from the Apple App Store or Google Play Store.
After downloading the Okta Verify App:
Open the Okta Verify App
Press Skip at the top left, then press the + (plus) icon at the top right
Tap “Organisation” as the account type
Tap “Skip” (you don’t yet have an account from another device)
Tap “Yes, Ready to Scan” (You may need to provide permission to access the Camera, if prompted, tap “Allow”)
Point your camera at the QR code on the Okta website which will appear on your computer screen.
If you see this message “Activation link no longer valid”, press the “Back to sign in” link and sign in using your Converge Email address and Laptop Password.
Option 2: Setup with alternative Authenticators (Including Microsoft Authenticator)
Alternatively, you can use any other preferred Authenticator (like Google Authenticator, Apple Passwords, Microsoft Authenticator, etc.) - to choose any alternative Authenticator, click “Setup” button under “Google Authenticator”, then follow the instructions below:
View the alternative Authenticator instructions:
Login to Okta and Converge services
Once your Okta account and two factor authentication has been setup, you can then use a single URL to login to all Converge services.
Use login.convergeint.com to login to any Converge services, including Phoenix, the Clinical Governance Portal and Amazon Web Services.
Once you are on the login.convergeint.com, login using your Converge email and your Laptop/Office 365 password. You’ll then be authenticated for all Converge services and won’t need to log back in when switching between services. You’ll be taken to the Okta home page where you can access all the Converge services (“Apps”) you are entitled to.
FAQ
What URL do I use to access Phoenix?
After you setup Okta, if you access Phoenix via an existing URL, you’ll need to click “Login with Okta” instead of logging in using your username and password on the Phoenix login page. Alternatively go to login.convergeint.com.
What Converge Services (Apps) are available via Okta?
We’re progressively migrating all of our services to Okta. Available now: Amazon Web Services (used by CS team and Live Chat consultants), Phoenix, Clinical Governance Portal, Onsite Wellbeing (Integrated Onsite) and Rapid Response.
I don’t want to use Okta
Once you setup your Okta account, you won’t be able to login using your previous credentials for Converge Services (like the Phoenix portal). Use of Okta enables Converge to comply with security requirements of our partners and client organizations; this is a mandatory tool for anyone using Converge Services.
I’ve forgotten my password
Your Okta username is your full Converge email address (ending in @convergeintl.com.au) and your password is the same one you use for unlocking your Converge supplied laptop and is also the same password used for Microsoft Office 365.
If you need to reset your password, go to login.convergeint.com and click “Unlock account?” and follow the on-screen instructions. Remember, when prompted, your username is your full email address.