Organisation Resources - Prepare for online booking

The Converge International online booking portal allows your team members to securely, and confidentially access their EAP service where they can register, view their profile, book a session with an experienced consultant and manage their sessions.

The online booking portal can be accessed by your team members online with their smartphone, tablet or desktop. The booking portal can also be accessed via the Converge International App, available for free from the Apple App Store and Google Play Store.

Your team members can access their EAP services via the online booking portal after validating your organisations' unique code on the registration page of the portal. Before you share the Organisation code with your team, it’s important to prepare and test within your organisation to ensure a smooth announcement and commencement of online services - this guide will help you prepare.

Part 1: Obtain your organisation code

Converge will communicate your organisation code with your organisations' contact person. If you don’t have an active contact person or the contact person has changed, notify us here.

The communication from Converge International with the organisation code will indicate when online services will be activated for your organisation and also provide a link to our test portal.

Part 2: Test the portal works internally

Using your organisation code, test that the portal works on your organisations' devices. Converge tests that the organisation code and registration process will work on personal devices however each organisation has unique IT security requirements which may interfere with the online booking portal.

Test the website works on a range of workplace devices

1. https://portal.converge-online.com/ is the URL

2. Check that the URL loads on a range of devices your team members may use including organisation (work) provided laptops, desktops and smartphones/tablets.

Part 3: Test the portal can process a registration internally

Next, we need to validate that the Organisation code is accepted and is able to complete registration using your internal internet and behind your VPN/firewall.

The following steps in this part of the guide will help you determine if there is a potential VPN/firewall issue with components of the portal and will walk you through isolating it before escalating with Converge.

Test the organisation code

Head to the online booking portal (https://portal.converge-online.com/) and enter the provided Organisation code.

1. On the portal, enter the organisation code.

2. Click “Check” which will then validate your code is active. At this step, a Google reCAPTCHA may appear to validate a real person is accessing the Organisation code lookup tool. This may or may not appear depending on your internet connection and/or IP address.

3. After clicking check if the code is accepted and validated, you’ll be able to click the Register button where another reCAPTCHA step may occur. If your organisation has many sub-divisions a drop-down menu will appear asking you to confirm which sub-division you belong to before presenting the “register” button.