Help Centre: Practice with Quick View

Welcome to the Converge Practice help centre

This is our help page for Converge International Practice Managers with Ad-hoc calendar types. The guides in this space are tailored for your engagement type. If you need help, start typing to search our existing guides or view our most viewed articles below.

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If you are looking to change to utilising Phoenix through Quick View (a simpler interface to rebook and action appointments), please contact the User Support Team on Support - Converge International to discuss.

Top Guides

View our most frequently visited guides here

🔄 Rebooking existing clients

https://convergeintl.atlassian.net/wiki/spaces/ALL/pages/101711875

✅ Completing Appointments

https://convergeintl.atlassian.net/wiki/spaces/ALL/pages/105906216

👓 Further reading

🛟 Troubleshooting

Important contacts

View this guide for the most up-to date contact information, including the User Support team: https://convergeintl.atlassian.net/plugins/servlet/servicedesk/customer/confluence/shim/spaces/ALL/pages/127172609

Contact User Support

Raise a ticket here with User Support here or go to www.convergeinternational.com.au/support

Latest updates for Converge Employee Consultants

Important updates or announcements will appear here, however you should continue to check your Converge email as this may not be updated frequently.

Extra sessions update

posted on Aug 16, 2023

Hi all, this is an update about Extra Sessions requests made via Quick View. Please note that you can only request up-to 4 sessions at a time. If you make a request with 5 or more sessions your request will be rejected. Separately, there is currently a bug when you have made a request with 5 or more sessions to indicate that a request of that amount is not permitted and a follow up email with the request outcome is also not sent.…