Logging onto Universal Case Management (UCM)
- Vi.Dang
- Janine.Moll
This guide will explain how to log into UCM for consultants.
Instructions
Log in with your username and password, following any prompted multi-factor authentication processes.
https://phoenix.convergeint.com/
Your page will open to a nominated default application page:
If you are a user with access to multiple applications (i.e., undertake more than one area of clinical service delivery for Converge such as Rapid Response Services, Onsite Wellbeing Services or EAP Services), click on your name/initials or the downwards-facing arrow next to your name displayed on the top right-hand side of the page and select ‘Switch apps’.
NOTE – whilst your work basket and calendar view are universal across all applications, you can only access the details for each job and enter activities/case notes for each type of service delivery via the correct application.
From the dropdown menu under ‘Switch apps’, choose the required application for your needs:
Applications:
For Rapid Response Services:
Phoenix - Universal Case Management Application 2.0 (UCM:ConsultantMember)
For Onsite Wellbeing Services:
Phoenix - Universal Case Management Application 2.0 (UCM:ConsultantMember)
For EAP Services:
Phoenix - Servicing Application 2.0 (Consultant Member)
Select the correct application for your service delivery needs by clicking on the preferred application. The system will then load your chosen application.
After navigating to your preferred application, you can commence viewing your scheduled jobs and entering activities and case notes.
This support page and its' contents focus on Rapid Response Services via the UCM:ConsultantMember application.
Please refer to user guides for EAP Consultants or Onsite Wellbeing Consultants via the Consultant Support page on our website (Consultant Support - Converge Consultant User Support)