The Online Booking portal allows customers (your clients) to view their appointments, rebook and amend appointments (including re-scheduling and cancelling) from one place.
Moving forward, you can also ask the customer to rebook themselves using the Online Booking portal which will save you time. This guide will assist you with positioning statements for recommending the Online Booking Portal, how it works and where to direct customers to when they need help.
How is the Online Booking portal accessed?
The Online Booking portal is accessed via the following URL: portal.converge-online.com
1 - The Online Booking portal URL is:
2 - This service is for individual accounts only and not accessible to minors.
3 - Employees will need to register an account.
The username will be their email address.
Current customers will need to register with their existing email address to avoid duplication of accounts!
4- Employees will need to enter their employer’s/organisation’s code.
They can contact their work HR department or raise a support ticket at http://convergeinternational.com.au/support/customer/ to find their organisation code.
5- Employees can access a link with instructions on how to register:
6 - Once registration is complete, the Online Booking portal will link their account with the existing details in Phoenix.
Employes will be able to manage their own bookings, including preexisting ones.