Step 1: Access the booking portal
Access the online booking portal here
Alternatively, you can access it via the Converge International website:
Go to www.convergeinternational.com.au using your desktop or smartphone
Click “Book Appointment” at the top left on desktop or if accessing on a smartphone, click “Book Appointment” at the bottom of the home page.
On the next page, click “take me to online booking now”
Step 2: Enter your Organisation code
Next, on the booking portal page, on the right you can enter your Organisation code, then click “Check”.
Your organisation code can usually be found in your Human Resources, People or Wellness intranet portal or internal emails from those teams within your organisation.
If you can’t find it, contact us here.
If your organisation has multiple departments, you may need to select your relevant department from a drop down menu.
Step 3: Sign up form
You’ll now be presented with a sign up form. Enter your email address and create a password then click “Continue”.
While you can use any email address, for confidentiality reasons, we recommend using your personal email address.
Converge does not share your identifiable information or your personal access to the EAP service with your Organisation.
Step 4: Two-step verification
To further secure your personal information, you’ll need to enter your personal mobile number.
Enter your mobile number then click “Continue”.
On the next screen, enter the verification code texted to you, then click “Continue”.
Next, you’ll need to check your email to click the verification email. Then head back to the portal page and click refresh to continue.
Step 5: Complete your personal details page
Next, complete the personal details section so we can provide services relevant and local to you and so that we can contact you if needed.
Once you have finished registering, click “continue” to be taken to the booking screen.
Next Steps and further reading
After completing the registration, you’ll be ready to book your first appointment. For guidance on booking an appointment, click here: Booking an appointment
If you need assistance with the online booking portal, you can contact our User Support team here https://convergeintl.atlassian.net/servicedesk/customer/portal/5/create/69 or call our customer service team on 1300 687 327.