Register for online booking

Owned by Christopher
Last updated: Jul 17, 2024
3 min read
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Converge Online Booking - Registration.mp4

If a direct family member is registering using your organisations' EAP service, they’ll create their own profile using their details (if 18 years or older) - see this important information before starting:

Step 1: Access the online booking portal

Head to the online booking portal:

Step 2: Enter your organisation code

  1. Next, enter your Organisation Code and then click Check buttton to confirm.

  2. If accepted, the Sign Up button button will appear

Your organisation code can usually be found in your Human Resources, People or Wellness intranet portal or internal emails from those teams within your organisation.

If you can’t find it, contact us here.

 

For Converge App users:

  1. After downloading the Converge App, launch the application

  2. Tap “Get Started” to register

  3. You’ll be taken to 3 information screens - tap next to proceed each time

  4. Finally, enter your Organisation Code

  5. Tap “Next”

Step 3: Sign up form

You’ll now be presented with a sign up form.

  1. Enter your email address and create a password

  2. Then click image-20240523-043311.png

While you can use any email address, for confidentiality reasons, we recommend using your personal email address.

 

 

Step 4: Mobile number and Email verification

To further secure your personal information, verify your mobile:

  1. Enter your mobile number then click image-20240523-044124.png

  2. On the next screen, enter the verification code texted to you, then click image-20240523-044133.png

Then, verify your email:

  1. Check for the verification email

  2. Click the link

  3. Return to the Online Booking portal web-page and click image-20240523-044555.png

 

Step 5: Add your personal and contact details

  1. Next, add your personal and contact details section so we can create your profile.

  2. Once you have finished, click Continue button

 

Step 6: Complete your employment details

  1. Next, add your employment details so we can finalise your profile.

  1. Once you have finished registering, click image-20240523-050829.png to be taken to the booking screen.

Next Steps and further reading

After completing the registration, you’ll be ready to book your first appointment. For guidance on booking an appointment, click here:

If you need assistance with the online booking portal, you can contact our User Support team here https://convergeintl.atlassian.net/servicedesk/customer/portal/5/create/69?parentProduct=JSM-Portal&parentProductContentContainerId=10053&initialAllowedFeatures=disable-login-flow.disable-share or call our customer service team on 1300 687 327.