Register a family member for Online Booking
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If your Organisation supports it, direct family members are eligible to use your Organisations' EAP service and they can use the Online Booking portal to start their EAP services and manage their appointments.
Family members will have a separate profile in our system and linked Online Booking account which doesn’t draw from your EAP session allocation and is separately managed by that direct family member themselves.
Direct family members aged 18 and older can register themselves and use the Online Booking portal using your Organisation code.
If the direct family member is under 18, you’ll need to call our Customer Service team on 1300 687 327 (Australia) or 08 0066 6367 (New Zealand) for assistance. Direct family members under 18 are not eligible to use the Online Booking portal.
Important information
When completing the registration, they’ll use your Organisation code, and then they’ll use their name, email, date of birth, address, phone number, etc.
However, in the employment information section (during registration), they’ll enter your employment information including position, date of commencement, role, etc.
Use the below table to understand what information to enter:
Information to enter | Your details | Their details |
|---|---|---|
Organisation code | Your organisation code |
|
Email address |
| Their email address to receive the verification code |
Phone number |
| Their phone number to receive the verification code |
First and Surname |
| Their name (for their account) |
Date of birth |
| Their DOB |
Address |
| Their address |
Employment information (including job role, title, date of start of employment, etc.) | Your employment information |
|
Direct family members should use the below guide to register, keeping in mind the above information when registering: