Onsite Wellbeing User Support

Welcome! You can raise a request for Onsite Wellbeing User Support using the options provided.

What can we help you with?

{"xsrfToken":"2f3cd3bc6735aad8f8f5ecd9925c50ff42fb9883_lout","branding":{"id":"19","key":"ows","name":"Onsite Wellbeing User Support","portalBaseUrl":"/servicedesk/customer/portal/19"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f7653ebd-482c-4cbd-9816-3399613efedd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWIxODk4NS1kMTk1LTRjOTItYjJhMy05NGIyZGYzNDk5NjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY3NjUzZWJkLTQ4MmMtNGNiZC05ODE2LTMzOTk2MTNlZmVkZCI6WyJyZWFkIl19LCJleHAiOjE3NTIxNzA5MjQsIm5iZiI6MTc1MjE3MDMyNH0.Ikx_7bl140vIoq3OKvN9TXXrY1MwF0aNNSijACWM4kA&client=eab18985-d195-4c92-b2a3-94b2df349967&mode=fit","logoId":"f7653ebd-482c-4cbd-9816-3399613efedd","isLogoAvailable":true,"helpCenterTitle":"Converge User Support","sharedPortalName":"Converge User Support Help","userInitialAnnouncementHeader":"MFA Portal Rollout","userInitialAnnouncementMessageWiki":"We're transitioning to Multi Factor Authentication (MFA) to access and login to Converge services including Phoenix and UCM. Click <a href=\"https://www.convergeinternational.com.au/mfa\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">here to find out more and for support </a>.","translations":{"en-US":{"localeDisplayName":"English (United States)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"helpCenterTitle":"Converge User Support","sharedPortalName":"Converge User Support Help","announcementHeader":"MFA Portal Rollout","announcementMessage":"We're transitioning to Multi Factor Authentication (MFA) to access and login to Converge services including Phoenix and UCM. Click [here to find out more and for support | https://www.convergeinternational.com.au/mfa].","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#074556","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWIxODk4NS1kMTk1LTRjOTItYjJhMy05NGIyZGYzNDk5NjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTIxNzA5MjQsIm5iZiI6MTc1MjE3MDMyNH0.cdEYOAcHKyLCVi8QvOz1pcmZuvE2VF-XLQmgQa0nb2U&client=eab18985-d195-4c92-b2a3-94b2df349967&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#074556","topBarTextColor":"#19f076","hasTopBarBeenSplit":true},"portal":{"id":"19","key":"ows","projectId":10114,"serviceDeskId":19,"name":"Onsite Wellbeing User Support","description":"Welcome! You can raise a request for Onsite Wellbeing User Support using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/19","reqTypes":[{"id":"158","name":"Entering Statistics using the OSA","descriptionHtml":"","callToAction":"Entering Statistics using the OSA","introHtml":"Please use this request for any issues you may have while entering statistics into the system.","icon":10512,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[50],"key":""},{"id":"161","name":"Logging into the Onsite Statistics Application (OSA)","descriptionHtml":"","callToAction":"Logging into the Onsite Statistics Application (OSA)","introHtml":"Please use this request for any issues you may have while logging in to the OSA","icon":10513,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[50],"key":""},{"id":"162","name":"Tablet Support","descriptionHtml":"","callToAction":"Tablet Support","introHtml":"Please use this request for any issues you may have setting up your Converge Tablet. e.g. PIN Code not working, Unable to connect to Wi-fi","icon":10537,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[50],"key":""},{"id":"156","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"155","name":"Login issues","descriptionHtml":"","callToAction":"Login issues","introHtml":"Submit a ticket here for login issues","icon":10513,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""}],"reqGroups":[{"id":50,"name":"Phoenix Account Support"}],"orderMapping":{"50":[161,162,158]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ee2456fb-7c90-32a0-87aa-9f120e972150","appLinkName":"","appLinkUrl":"","spaceKey":"Onsite","spaceName":"Onsite Wellbeing","spaceUrl":"","isServer":false},"labels":[],"projectKey":"OWS","serviceDeskId":19,"kbLinkDomainURLs":["https://convergeintl.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":19,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OWS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWIxODk4NS1kMTk1LTRjOTItYjJhMy05NGIyZGYzNDk5NjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDExNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIxNzE1MjQsIm5iZiI6MTc1MjE3MDMyNH0.lGArm0r_iWdGOclD9zDfIr3DXgSlMCqIhjndxG0NdJ8","targetCollection":"upload-project-10114","endpointUrl":"https://api.media.atlassian.com","clientId":"eab18985-d195-4c92-b2a3-94b2df349967","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Converge User Support Help","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://convergeintl.atlassian.net/wiki","kbLinkDomainURLs":["https://convergeintl.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=convergeintl","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2f3cd3bc6735aad8f8f5ecd9925c50ff42fb9883_lout","baseUrl":"https://convergeintl.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://convergeintl.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"eab18985-d195-4c92-b2a3-94b2df349967","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"708a98504dd94cbdad3d457f0ebe628a","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}