{"xsrfToken":"5452400a9d869b5ddfa24a43025c029ea2f01f86_lout","branding":{"id":"19","key":"ows","name":"Onsite Wellbeing User Support","portalBaseUrl":"/servicedesk/customer/portal/19"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f7653ebd-482c-4cbd-9816-3399613efedd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWIxODk4NS1kMTk1LTRjOTItYjJhMy05NGIyZGYzNDk5NjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY3NjUzZWJkLTQ4MmMtNGNiZC05ODE2LTMzOTk2MTNlZmVkZCI6WyJyZWFkIl19LCJleHAiOjE3MzU4NzczOTEsIm5iZiI6MTczNTg3Njc5MX0.dFzLM8KVUvnK-MPQ1MV96KqQHWgESS9Ac35QBW4vkL0&client=eab18985-d195-4c92-b2a3-94b2df349967&mode=fit","logoId":"f7653ebd-482c-4cbd-9816-3399613efedd","isLogoAvailable":true,"helpCenterTitle":"Converge User Support","sharedPortalName":"Converge User Support Help","userInitialAnnouncementHeader":"MFA Portal Rollout","userInitialAnnouncementMessageWiki":"<p>We're transitioning to Multi Factor Authentication (MFA) to access and login to Converge services including Phoenix and UCM. Click <a href=\"https://www.convergeinternational.com.au/mfa\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">here to find out more and for support </a>.</p>","translations":{"en-US":{"localeDisplayName":"English (United States)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"helpCenterTitle":"Converge User Support","sharedPortalName":"Converge User Support Help","announcementHeader":"MFA Portal Rollout","announcementMessage":"We're transitioning to Multi Factor Authentication (MFA) to access and login to Converge services including Phoenix and UCM. Click [here to find out more and for support | https://www.convergeinternational.com.au/mfa].","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#074556","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/74dd7bcc-1bd0-4e64-bad4-cb4204bde526/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWIxODk4NS1kMTk1LTRjOTItYjJhMy05NGIyZGYzNDk5NjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc0ZGQ3YmNjLTFiZDAtNGU2NC1iYWQ0LWNiNDIwNGJkZTUyNiI6WyJyZWFkIl19LCJleHAiOjE3MzU4NzczOTEsIm5iZiI6MTczNTg3Njc5MX0.amCVm5a28Byu3g3HZAOY7x1fms3ervKzuNafUnfwuEU&client=eab18985-d195-4c92-b2a3-94b2df349967&height=300&mode=fit","bannerMediaApiFileId":"74dd7bcc-1bd0-4e64-bad4-cb4204bde526","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"19","key":"ows","projectId":10114,"serviceDeskId":19,"name":"Onsite Wellbeing User Support","description":"<p>Welcome! You can raise a request for Onsite Wellbeing User Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/19","onlyPortal":false,"reqTypes":[{"id":"158","name":"Entering Statistics using the OSA","descriptionHtml":"","callToAction":"Entering Statistics using the OSA","introHtml":"<p>Please use this request for any issues you may have while entering statistics into the system.</p>","icon":10512,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[50],"key":""},{"id":"161","name":"Logging into the Onsite Statistics Application (OSA)","descriptionHtml":"","callToAction":"Logging into the Onsite Statistics Application (OSA)","introHtml":"<p>Please use this request for any issues you may have while logging in to the OSA</p>","icon":10513,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[50],"key":""},{"id":"162","name":"Tablet Support","descriptionHtml":"","callToAction":"Tablet Support","introHtml":"<p>Please use this request for any issues you may have setting up your Converge Tablet. e.g. PIN Code not working, Unable to connect to Wi-fi</p>","icon":10537,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[50],"key":""},{"id":"156","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"155","name":"Login issues","descriptionHtml":"","callToAction":"Login issues","introHtml":"<p>Submit a ticket here for login issues</p>","icon":10513,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""}],"reqGroups":[{"id":50,"name":"Phoenix Account Support"}],"orderMapping":{"50":[161,162,158]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ee2456fb-7c90-32a0-87aa-9f120e972150","appLinkName":"","appLinkUrl":"","spaceKey":"Onsite","spaceName":"Onsite Wellbeing","spaceUrl":"","isServer":false},"labels":[],"projectKey":"OWS","serviceDeskId":19,"kbLinkDomainURLs":["https://convergeintl.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":19,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OWS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWIxODk4NS1kMTk1LTRjOTItYjJhMy05NGIyZGYzNDk5NjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDExNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzU4Nzc5OTEsIm5iZiI6MTczNTg3Njc5MX0.eJlNmKBzurQVYIi9XseETESw_mSCj4Mc2gAw-DxH7sA","targetCollection":"upload-project-10114","endpointUrl":"https://api.media.atlassian.com","clientId":"eab18985-d195-4c92-b2a3-94b2df349967","tokenDurationInMins":20}},"sharedPortal":{"name":"Converge User Support Help","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://convergeintl.atlassian.net/wiki","kbLinkDomainURLs":["https://convergeintl.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}