Help Centre: Employees

Welcome to the User Support help centre for Employees.

👋 Welcome.

This is our help page for Converge International Employee Consultants. The guides in this space are tailored for your engagement type. If you need help, start typing to search our existing guides or view our most viewed articles below.

🤝 New here to Converge? Start here.

Welcome to Converge International - we recommend taking a few minutes to view the below Getting Started article which will help you with learning about our Phoenix portal, managing appointments, key contacts and more.

https://convergeintl.atlassian.net/wiki/spaces/ALL/pages/126779393

Top topics

Latest updates for Converge Employee Consultants

Important updates or announcements will appear here, however you should continue to check your Converge email as this may not be updated frequently.

🟠 Extra sessions update

Christopher posted on Aug 16, 2023

Hi all, this is an update about Extra Sessions requests made via Quick View. Please note that you can only request up-to 4 sessions at a time. If you make a request with 5 or more sessions your request will be rejected. Separately, there is currently a bug when you have made a request with 5 or more sessions to indicate that a request of that amount is not permitted and a follow up email with the request outcome is also not sent.…

• employees
• partners
• adhoc+open
• open
• urgent-phone
• adhoc

📬 Key Contacts

Clinical escalation

In the event of an urgent clinical escalation, please always contact Customer Service - 1300 687 327 or customerservice@convergeintl.com.au for non-urgent clinical escalations, who will relay your message to a Clinical Manager to support you. If you need to support your client in an emergency or where there is a risk for harm, our customer service team can reschedule upcoming appointments.

If you have an assigned clinical manager, you can CC them in your email to the customer service email address.

Any Clinical Governance Policies can be located on the Converge Consultant Portal which is located here: https://convergeinternational.com.au/portal/clinical-governance/. If you need support with your username and password, please feel free to submit a ticket here for assistance.

In an emergency, always call 000 or 112 (New Zealand)