When rebooking I see a message: "Please select appointment location" error
- Christopher
- Vi.Dang
This article provides more information for when you see a message: “Please select appointment location” during the rebooking process.
When rebooking a client, during the rebooking process, you may see a message indicating “Please select an appointment location” or similar and cannot proceed with the rebooking process.
If you see this message, it indicates that you have not successfully selected a schedule to apply the appointment to.
Your schedule is linked to a location (even if the modality is Video Call), which is why Phoenix refers to a location in the message. Some consultants physically work from multiple locations across the working week and would select a schedule that matches the working location and time / day that matches the desired appointment time/date.
How to resolve
On the rebooking screen where the message appears, navigate up to the “Expand to select/ update work schedule” banner and click it to reveal your work schedule.
2. Next, view the work schedule(s) that appear and select the appropriate one to apply the appointment to. To select a work schedule, ensure you are clicking the circle on the right side of the word “Available” as shown on the image below.
Next steps
Apply the above steps to your rebooking process. If you continue to have any issues, contact us at Support - Converge International
If you notice the schedule is not correct or needs to be amended, email the People Assist team at people.assistadmin@convergeintl.com.au