Clear your browser Cache

Troubleshooting: Pages keep reloading or error message

If you keep encountering page issues including pages keep reloading, login or password reset issue, error messages, “locked” messages, or inconsistent formatting, you may need to clear the cache of your web-browser.

The Cache is a feature of your web-browser that stores elements of the page you frequently visit in it’s memory for faster load times (so it doesn't need to download the same data every time you visit the site). This feature makes page loading faster, however it can sometimes interfere with normal operation of the website.

When clearing website data, you’ll be logged out of websites and your browsing history will be cleared, but your saved passwords and other data will be retained.

Follow the instructions for your current browser

Microsoft Edge:

1. Click the three dots icon at the top right of the browser window ()

2. then click Settings

3. then click Privacy

4. then in the Clear browsing data Section, click “Choose what to clear”.

5. Select (tick) all options except Passwords and Site Permissions. Make sure browsing history, download history, cookies and other site data, cached images and files, autofill form data are ticked.

6. Click Clear now.

• Or, view instructions: How to Manage and Clear Your Cache and Cookies | Edge Learning Center (microsoft.com)

Google Chrome: Clear cache & cookies - Computer - Google Account Help

Apple Safari (Mac): https://support.apple.com/en-au/guide/safari/sfri11471/17.0/mac/14.2.1

Apple Safari (iPad): https://support.apple.com/en-au/guide/ipad/ipad0bb843d8/15.0/ipados/15.0

Next steps

If the issues continue after clearing the cache for your browser, consider switching to the recommended browser Microsoft Edge which can be downloaded for free for Windows PC and Mac: https://www.microsoft.com/en-us/edge/download

View this guide for more troubleshooting recommendations: Browser options and Phoenix troubleshooting