Onsite Wellbeing User Support
We are excited to announce the launch of our new platform for our onsite consultants and operations team
As a regular onsite wellbeing consultant, you will be receiving your own tablet prior to commencing your first onsite visit. Your tablet will you to allow you to enter in your stats via a Progressive Web App (PWA) on the spot and on the go, giving you more time to spend with our customers.
Our PWA is called Onsite Statistics Application (OSA) . This is a progressive web app that's built using web platform technologies that provides a user experience like that of a platform-specific app.
With your own tablet you can look forward to:
Limiting the need to have to enter in stats outside of onsite time
Ability to enter stats without being connected to WIFI
One entry point to enter in 1:1 statistics and case notes
User-friendly platform
Detailed data capture for all service offerings
A mood rating capture at the end of each visit
Access to our product portfolio and consultant support
Video Guides
Please see the below video guides from the initial training sessions
Video 1: Introduction to Onsite & launch of the OSA system
Video 2: Tablet walk-through guide
Table of Contents
Below is a table of contents for our guides
It’s recommended you view each section in order, or you can jump to a particular section by clicking a link below.
Logging on to the Onsite Statistics Application (OSA) via your Tablet
If you are unable to complete any of the procedures using the guide, you can raise a support ticket with user support via Consultant Support - Converge International
Please use the below section to search the user guides
User Support
If you are unable to complete any of the procedures using the guide, you can raise a support ticket with user support via the Consultant Support - Converge International and someone from the appropriate department will assist you with your request.
Get in contact
Raise a ticket at Support - Converge International
Top topics
Key contacts
Here’s the key teams to contact at Converge International and what to contact them for:
Reason | Team | |
|---|---|---|
Clinical enquiries around onsite support
Clinical escalations for onsite support
Calendar scheduling enquiries (break periods & changes in hours), annual & personal leave & supervision enquiries | Onsite Clinical Team | Your Onsite Clinical Team Leader For VIC & NSW: Sue-Ellen Pashley Team Leader Onsite Services Sue-Ellen.Pashley@convergeintl.com.au For ACT. TAS, SA, WA, QLD& NT: Derek Croser
Jason Brown |
For login issues, troubleshooting, help & guidance using Converge Tablet, Onsite Stats Application (OSA) or anything else | Onsite Wellbeing User Support Team | |
Enquiries for EAP work (Outside of your onsite work) | Customer Service | |
Changes to contract and profile (contact details, address changes, banking details, specialties, etc.) | People, Culture & Learning team |