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image-20240523-041832.pngImage AddedConverge Online Booking - Registration.mp4
Info

If a direct family member is registering using your organisations' EAP service, they’ll create their own profile using their details (if 18 years or older) - see this important information before starting: Register a family member for Online Booking

Step 1: Access the online booking portal

Head to the online booking portal:

Step 2: Enter your organisation code

  1. Next

, on the booking portal page

  1. ,

on the right you can

  1. enter your

organisation code,

  1. Organisation Code and then click

“Check”.

  1. Check butttonImage Added to confirm.

  2. If accepted, the Sign Up buttonImage Added button will appear

Info

Your organisation code can usually be found in your Human Resources, People or Wellness intranet portal or internal emails from those teams within your organisation.

If you can’t find it, contact us here.

If your organisation has multiple departments, you may need to select your relevant department from a drop-down menu.

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For Converge App users:

  1. After downloading the Converge App, launch the application

  2. Tap “Get Started” to register

  3. You’ll be taken to 3 information screens - tap next to proceed each time

  4. Finally, enter your Organisation Code

  5. Tap “Next”

Step 3: Sign up form

You’ll now be presented with a sign up form.

  1. Enter your email address and create a password

then

  2. Then click

“Continue”.

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While you can use any email address, for confidentiality reasons, we recommend using your personal email address.

Info

Converge does not share your identifiable information or your personal access to the EAP service with your organisation.

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Step 4:

Two-step

Mobile number and Email verification

To further secure your personal information, you’ll need to enter verify your personal mobile number. :

  1. Enter your mobile number then click

“Continue”.

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  2. On the next screen, enter the verification code texted to you, then click

“Continue”.

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Next, you’ll need to check your email to click the verification email. Then head back to the portal page and click refresh to continue.

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Then, verify your email:

  1. Check for the verification email

  2. Click the link

  3. Return to the Online Booking portal web-page and click image-20240523-044555.pngImage Added

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Step 5: Add your personal and contact details

page

  1. Next, add your personal and contact details section so we can create your profile.

  2. Once you have finished, click Continue buttonImage Added

Info

If you are having difficulty adding in your address in the autocomplete, put in the street number first and select the autocomplete option. From there, you can add the Unit/Apt number.

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Step 6: Complete your employment details

  1. Next, add your employment details so we can finalise your profile.

Info

This information is kept confidential and only used for billing purposes.

  1. Once you have finished registering, click

“continue”

  1. image-20240523-050829.pngImage Added to be taken to the booking screen.

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If you are unsure what your specific employment type is, please select Employee

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Next Steps and further reading

After completing the registration, you’ll be ready to book your first appointment. For guidance on booking an appointment, click here: Booking Book an appointment

If you need assistance with the online booking portal, you can contact our User Support team here https://convergeintl.atlassian.net/servicedesk/customer/portal/5/create/69?parentProduct=JSM-Portal&parentProductContentContainerId=10053&initialAllowedFeatures=disable-login-flow.disable-share or call our customer service team on 1300 687 327.