Book your next appointment (rebook)

Owned by Christopher
Last updated: May 23, 2024
4 min read
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This guide will walk you through rebooking for your next appointment.

When you are ready to rebook your next appointment you can rebook with the same consultant or a different consultant at a time and day convenient to you.

Get started

Before you get started, you’ll need an account linked to an eligible organisation for online booking. If you haven’t set one up yet, follow this guide: Register for online booking

Use the same email address you have previously provided when accessing EAP.

Step 1: Login to the online booking portal

Head to the online booking portal:

If accessing the website, click “Login” then enter your email and password to login.

If you are using the Converge International App, you should be logged in already, otherwise login.

Step 2: Find the previous appointment and rebook

On the “My Appointments” page, you’ll see a list of your active and past appointments.

  1. Click on the History tab to view previously attended appointments.

  2. Click or tap the three dots on the right side of the appointment to action the appointment.

  3. Then, select “Rebook”.

Appointments history view and the Actions menu

 

Step 3: Confirm rebooking details

Next, you’ll be presented with a booking details screen where you can confirm if you’d like to rebook with the same consultant or a different one and alter other particulars of the appointment request.

  1. Confirm if you want the appointment with the same Consultant as last time

  2. Individual will be pre-selected

  3. The session entitlements will be shown so you know how many sessions remain

The Issue description, service, issue category and issue fields can’t be changed as you are rebooking for the same issue type.

 

 

Step 4: Confirm an appointment date and time

Next, confirm the date and time for your upcoming appointment.

Select the date or click the arrow button to look at the following month.

Weekend appointments are not yet available via the online booking portal. For weekend appointments, call us on 1300 687 327 (AU) or 0800 666 367 (NZ).

Click “Complete” after you have selected an appointment.

After clicking complete, you’ll see a pop up with a confirmation of the appointment date and time along with an appointment number.

Click “OK” to complete the rebooking process.

Next Steps and further reading:

Rescheduling an appointment

When accessing EAP services with Converge International, you are entitled to a set number of sessions based on your contract. You can reschedule an appointment via the online booking portal. View this guide for more information: https://convergeintl.atlassian.net/servicedesk/customer/portal/5/article/142082080?parentProduct=JSM-Portal&parentProductContentContainerId=10053&initialAllowedFeatures=disable-login-flow.disable-share

Cancelling an appointment

When accessing EAP services with Converge International, you are entitled to a set number of sessions based on your contract. You can cancel an appointment via the online booking portal. View this guide for more information: https://convergeintl.atlassian.net/servicedesk/customer/portal/5/article/141295656?parentProduct=JSM-Portal&parentProductContentContainerId=10053&initialAllowedFeatures=disable-login-flow.disable-share

Booking a new appointment

If you are looking to book a new appointment for a new issue, depending on your session entitlements you are able to get a new set of sessions. View this guide for more information: https://convergeintl.atlassian.net/servicedesk/customer/portal/5/article/141164610?parentProduct=JSM-Portal&parentProductContentContainerId=10053&initialAllowedFeatures=disable-login-flow.disable-share