Requesting extra sessions: Practices / Classic View

Owned by Christopher, created
Last updated: Nov 10, 2023 by Vi.Dang
3 min read

In the event that your client requires extra sessions, this can be requested via Phoenix. An extra sessions request is sent to the client’s organisation for review. Standard extra sessions requests receive an outcome (approved or declined) within 7 business days.

Extra session requests are submitted to the client’s organisation for review. When making a submission, the client’s personal details are not shared with their organisation to maintain their confidentiality. No identifying details are shared. Both you (the consultant) and the client will receive the outcome email.

Submitted extra session requests can take up to 7 business days for an outcome. Please refrain from contacting Converge within this time for an update on the status of the Extra session request. We also request that you refrain from rebooking or suggesting a future session time with your client until you have received the extra sessions outcome, as this is not a guaranteed process.

Step 1: Select the client

Locate the client by clicking on their appointment in “Calendar View” (on the My Calendar tab on the left hand side).

 

Step 2: Navigate to the clients' Assist case

After clicking open on the clients' appointment, navigate to the ASST case by clicking on the hyperlink next to Parent Case: ASST-XXXXXX

Step 3: Select an action from task filter

  1. Next, on the clients Assist Case page, navigate to the Task Filter.

  2. From the task filter, click on a link with the black flame icon (to the left). This is usually “Select Consultant”, “Next Steps” or “Waiting for Appointment Completion”.

 

Step 4: Request extra sessions

  1. On the next page, at the top right corner will be three dots (see image). Click the three dots to reveal actions menu options

  2. Then click “Add Work”,

  3. Then from the sub-menu, click “Extra Sessions Request”.

Step 5: Complete extra sessions request form

You’ll now be taken to the extra sessions form, where you can formally apply for the extra sessions.

  1. Select “Consultant” as the requestor.

  2. Enter the number of requested extra sessions. The maximum is four. Use the entitled sessions as a guide.

  3. Click the calendar icon and select today’s date for the date of request. Do not type in the date.

  4. Complete the remaining two questions about the goal and referral pathway.

  5. Click the “Submit” button.

  6. Scroll down and click the “Confirm” button.

 

Next steps

You’ve now completed an extra sessions request for your client. Your request will be sent to the client's organisation for an outcome - the outcome will be relayed to both you and the client via email within 8 working days.

To view the status of an extra sessions request, use this guide: View the status of an extra sessions request: Practices

Clinical Review

If your client’s sessions exceeds the clinical review threshold (including remaining, completed, upcoming/scheduled sessions plus the sessions from your current request) a clinical review will occur.

Follow this guide for more information: Extra Sessions - Clinical Review: Practices